FAQ

Delivery is Standard Delivery at a flat rate of £3.95 for orders under 2Kg, an additional £1.50 is charged for every Kg over 2Kg, this is calculated during checkout. For more information, please see the Delivery Policy.
Yes. I understand there may be times when you should wish to return an order or item. In accordance with the return policy you should contact me and then return item/items by Royal Mail Signed For delivery, along with Proof of Postage within 28 days of dispatch. Buyers are responsible for return delivery costs. Once returned item/items have been received and meet return policy conditions, you will receive a full refund on the returned products, excluding original delivery costs within 28 days. For more information please see the Returns Policy.
Yes, I would be pleased to help with anything I can, so just send me an email with your request to laurajane@ljsparks.co.uk or use the websites contact form and I will get back to you directly.
As a sole trader there may be times when products are out of stock due to demand or the nature of hand-crafted production, so if the product is not currently available for backorder, please contact me with your request to laurajane@ljsparks.co.uk or use the websites contact form and I will get back to you directly with production and/or delivery timeframes.
Some products are available for backorder which can take up to 4 weeks, due to the hand-crafted made to order nature of the item. In this case I will contact you directly with an estimated delivery time and discuss with you on whether you wish to wait for all items in your order to be ready or delivered separately with additional postage costs. Or : If you wish to contact me first before placing a backorder to receive an estimated delivery timeframe, you can do so at laurajane@ljsparks.co.uk or use the websites contact form.